Frequently Asked Questions

Please read our frequently asked questions before sending us an e-mai, thank you.

What is so special about the Dead Sea?

The Dead Sea is the Earth’s largest natural spa. Located on the lowest point of the planet (417 meters below sea level), it abounds with a variety of minerals with proven therapeutic powers and cosmetic benefits. The life-giving waters of the Dead Sea contain the highest concentration of minerals in the world – an astounding 32%. Its sedimentary clay layers of rich, black mineral mud yield extraordinary concentrations of natural elements (ten times more than ocean water) – such as magnesium, calcium, potassium, strontium, boron and iron – that are essential to maintaining healthy, supple skin. Finally, the exceptionally low altitude provides for a dense blanket of pure, pollution-free oxygen that supplies added protection in filtering out the sun’s harmful rays. These are only some of the reasons why people come from all over the world to enjoy this magical, health-enhancing oasis.

Aren’t Dead Sea ingredients too harsh for sensitive skin types?

On the contrary. People from all over the world with very sensitive skin or even skin disorders come to the Dead Sea to immerse their bodies in its mineral-rich waters. Dead Sea minerals are approved and recommended by the world’s most renowned dermatologists, both as an excellent remedy for alleviating the symptoms of skin problems and as ongoing, daily care for maintaining healthy skin at optimal levels. The majority of Minus 417products are approved for sensitive skin.

Why are minerals so healthy for the skin?

Minerals provide the syntax for the skin’s natural language, enabling inter-cellular messaging and helping the skin to better perform its metabolic functions and retain and deliver moisture where necessary. Vital to the skin’s healthy function are magnesium, calcium, potassium and sodium, which attract and retain water and are therefore considered to be Natural Moisturizing Factors (NMF).

How can I track my order?

Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also call Customer Service for assistance tracking your order.

How will I know that my order was received?

An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.

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